Customer Care
hello@ozannes.co.uk
@ozannes_
Address
Ozanne's
9 Orange Row
Brighton
BN1 1UQ
We're located at 9 Orange Row, Brighton, BN1 1UQ. It's in the heart of the North Laines and surrounded by other creative, independent businesses.
Free shipping is available on orders over a certain amount. Check our Shipping Policy for details.
We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.
Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.
If you’re nearby, you can choose free in-store pickup at checkout. You’ll receive a notification once your order is ready for collection.
Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
Your order will be shipped from our warehouse within 1-3 business days. Once your order has been shipped, you will receive a shipping confirmation by email that will notify you of the carrier and the track and trace number.
In some countries we use a so-called "last mile carrier" for delivery. A last mile carrier is the logistics provider who is responsible for the final stage of delivery. You will find the local carrier and package number in the tracking information which you have received from us.
Order Arrival
Our arrival times are an estimate and unfortunately cannot be guaranteed. We do our best to ship your order as soon as possible so it can be delivered in a timely manner. During campaigns and Sale, delivery can take longer. If you are not home when your parcel arrives, the carrier will leave a card telling you where to find it. It might be stored in a safe place or you will receive details on how to pick it up or rearrange delivery.
Returns are accepted within 14 days of delivery.
Items must be unworn, unused, and in their original condition, including all original packaging.
For hygiene and quality reasons, any items showing signs of wear cannot be accepted.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Please contact us at hello@ozannes.co.uk with your order number and reason for return before sending anything back.